Our standard warranty on all batteries/laptop parts is 1 month and 1 year for all other products (unless otherwise stated in item description). The warranty period begins on the date when a product is delivered by the shipping company. Some special products (refurbished, close outs, etc.) may have different warranty terms and conditions. If a product is subject to a special warranty, it will be noted in the item description. Name brand products that carry a manufacturer\'s warranty will be covered by the manufacturer\'s warranty only and will be excluded from our warranty. If you have any question as to whether a product has a manufacturer\'s warranty or not, please contact our customer service department at info@newtech.com.pk or +9221-5863213 and 14.
What does your warranty cover?
Our warranty covers the cost of parts and labor for our service department to repair or replace any defective item which is presented to our service department during the warranty period. We will pay the cost of freight to return the item to the customer located anywhere within the Pakistan. The warranty will not cover Normal Wear and Tear like scratches and worn out paint; Physical damages like dropping, exposing to liquids, cracks, dents, chips; Damages caused environmental conditions like temperature or humidity (laptop accessories are subject to the same environmental conditions as your laptop); Damages caused by acts of god or war like fires, floods, etc.; Damages caused by unauthorized modification or repair. Our liability is limited to the cost of the item purchased. We cannot be responsible for incidental or consequential damages like loss of time, loss of business, loss of computer data.
What do I do if the product does not work or becomes defective?
If the product is a battery, please read our FAQ concerning batteries. Most battery issues can be resolved by properly conditioning and maintaining your battery.We provide a 1 month warranty on all batteries/laptop parts and a one year warranty on all other products (unless otherwise stated in the item description). Please see the warranty FAQ for warranty details. If you have a problem with your item please contact our customer service department at info@newtech.com.pk. or +9221-5863213 and 14. We will make all attempts to help you solve your problem. If it turns out that a product must be returned, you will be issued a return merchandise authorization (RMA) number. This number is basically a reference number that we use so that when an item is received we know who the item belongs to and what needs to be done with the item. You must then send your defective item to our office Suite # 70 A&B, Sasi Arcade, Block 7, Clifton Karachi and mark the package attention to the RMA number. Note that the item may have originally be shipped from another location. For all warranty service you must pay for the freight to send the item to us and we will pay the freight to return the item to you. Once the item has been received, we will repair or replace the item and return it to you. This process typically takes 1-3 business days.
