We can be reached in any of the following manners:Email: info@newtech.com.pk,inquiry@newtech.com.pk Phone: +9221-5863213 & 14 (Mon-Sat 9:30AM-7PM PST) Fax: +9221-5863214 Mail: Suite 70 A&B, Sasi Arcade, Block 7 Clifton, Karachi - Pakistan
Shipping
How will my order be shipped?
We normally ship via FedEx or UPS. When an order is shipped we will determine the best carrier to used based upon many factors like item, destination, and time of day. If you require your order to be shipped only by a certain carrier or method, please indicate this request in the comments on the order form.
When will my order arrive?
Orders are usually shipped in 1-3 business days. Most are shipped the same or next business day. Business days are Monday-Friday. If an order will take more than 3 business days to process due to out of stock or some other operational delay you will be contacted via email to inform you of the situation. If your order has a time deadline please let us know in the comments on the order form and we will do our best to meet this deadline or inform you of what schedule that we are able to meetOnce an order is shipped it will be sent via the method selected or faster to compensate for any operational delays or other factors. The shipment method descriptions are based upon the service commitments of the carriers. The descriptions of 3 day, 2nd day, and next day are based on non-rural areas inside the continental Pakistan.
How much will it cost to ship my order?
Shipping is calculated by weight, destination, and value. When ever order cost is more than Rs. 1000 then the shipping will be FREE to all over Pakistan.
Can my order just be left on my doorstep?
For security reasons, we ship all packages with signature required. When a package is delivered without signature, the carrier has no responsibility and there is no insurance on the package after the driver indicates that the package has been left. There is no way for us to guarantee that you will actually receive the package. Signature is also required to help identity theft. For orders of Rs. 1000 or less, we will waive the signature requirement upon customer request only. If you would like to have your order shipped without signature, please include this request in the comments field on your order.
What If A Shipment Is Damaged Or Missing Items?
Please open and inspect all items for shortage or damage as soon as you receive your order. If you receive an item that is damaged, opened, or missing items please contact us immediately. You must contact us within 5 business days to report damage or shortage. Beyond this period, we cannot accept claims. All original packaging and paperwork MUST be saved. No claim can be made if the packaging is not available for inspection. All items are shipped insured and a claim will be filed with the carrier. As soon as the carrier accepts the claim, we will re-ship the damaged parts.
Payment
What forms of payment to you accept?
We accept Online Bank Transfer, Pay Orders, DD/TT, Government & Educational Purchase Orders, and Pre-payments.
What are your policies regarding credit cards?
We only accept Credit Cards on our premises only.
For orders over Rs.25,000/- we may require additional verification required NIC copy and physical presence of the Credit Card Holder.
Who are your bankers?oMeezan BankClifton Branch – Ground Floor, Al-Karam Centre, BCI, Block-7, Main Clifton Road, Karachi. Tel #: +9221-5372060-4 Fax: 5372065Account Title: M/s. Newtech ComputersAccount #: 0107 020 0000 2132oMuslim Commercial BankClifton Branch – BC-1, Block 5, Clifton KarachiAccount Title: M/s. Newtech ComputersAccount #: 0000076008 oStandard Chartered (For Online Quick Transfer)Account Title: Riaz HussainAccount #: 01 3152928 01
Do you accept Purchase Orders?
We will only accept purchase orders from Reputable Companies includes MNC,government & educational institutions. There is a Rs. 25,000/- minimum order for payment by purchase order. A hard copy of the official purchase order must be faxed (i.e. +9221-5863214) to our accounting department before the order will be processed. We will email you the necessary information once an order for payment by purchase order is received. All purchase orders are subject to verification. The maximum payment terms accepted will be 7 days.
How Can I Pre-Pay My Order?
Place your order online and print out the confirmation page showing all of your order information. Send this print out along with your check or money order to our office located at Suite # 70 A&B, Sasi Arcade, Block 7, Clifton Karachi. Once we receive your payment it will be deposited and must be cleared by the bank before the order will be processed. Depending upon the type of check, the issuing bank, and our bank\'s policies, it may take up to 10 business days for the check to clear. It is recommended to send a cashier\'s (bank) check or money order as these will clear faster than personal or business checks. Once the payment has cleared the bank, the order will be processed and shipped.
International
Will you accept international orders?
We do not accept the International Order at the moment.
Modifications & Cancellations
How can I modify my order?
For security reasons, once an order is placed it cannot be accessed or edited from the public internet. If you realize that you have made a mistake or would like to add or delete items from your order, please email our customer service department at info@newtech.com.pk. or +9221-5863213 and 14. Please be sure to include your order number (located in the subject of your confirmation email) in any request so that we may quickly and accurately locate your order. Orders can be modified up until they have been shipped.
How can I cancel my order?
Orders can be canceled up until they are shipped by contacting our customer service department at info@newtech.com.pk. or +9221-5863213 and 14. Please be sure to include your order number (located in the subject of your confirmation email) in any requests so that we may quickly and accurately locate your order.Once an order has been shipped, it cannot be canceled. It must be returned in accordance with our return policies. If a package is refused, the shipping company will charge double freight to ship and return the package. If a package is refused, double the shipping charges plus a 15% restocking fee will be deducted from the credit returned.
Returns & Exchanges
What do I do if the item received is not correct?
If your part is a Battery, AC adapter, or Car Adapter, please read our FAQ concerning these items. In many cases the replacement part may be slightly different from the original. If you receive a product that is not the correct part, please contact our customer service department at info@newtech.com.pk. or +9221-5863213 and 14. Please have your order number available as well as any information about the problem with the part so that we may quickly and accurately correct any problems and get you the correct part.
What do I do if the product does not work or becomes defective?
If the product is a battery, please read our FAQ concerning batteries. Most battery issues can be resolved by properly conditioning and maintaining your battery.We provide a 1 month warranty on all batteries/laptop parts and a one year warranty on all other products (unless otherwise stated in the item description). Please see the warranty FAQ for warranty details. If you have a problem with your item please contact our customer service department at info@newtech.com.pk. or +9221-5863213 and 14. We will make all attempts to help you solve your problem. If it turns out that a product must be returned, you will be issued a return merchandise authorization (RMA) number. This number is basically a reference number that we use so that when an item is received we know who the item belongs to and what needs to be done with the item. You must then send your defective item to our office at Suite # 70 A&B, Sasi Arcade, Block 7, Clifton Karachi and mark the package attention to the RMA number. Note that the item may have originally be shipped from another location. For all warranty service you must pay for the freight to send the item to us and we will pay the freight to return the item to you. Once the item has been received, we will repair or replace the item and return it to you. This process typically takes 1-3 business days.
How do I return a product for a refund?
Our return policy is 15 days from the date the item was delivered. After 15 days, products cannot be returned for a refund. If there is a problem with the product we will repair or replace it in accordance with our normal warranty. All returns are subject to a 20% restocking fee.If you would like to return a product for a refund, please contact our customer service department at info@newtech.com.pk. or +9221-5863213 and 14. You will be issued a return authorization number. You will then need to send this item to our office Suite # 70 A&B, Sasi Arcade, Block 7, Clifton Karachi and mark the package attention to the return authorization number. Note that your order may have been originally shipped from another location.Once the item has been received the return will be processed. All return products must be in original, new condition and include all original packaging and parts. If an item is damaged or missing parts, an appropriate amount will be deducted from the refund amount. Shipping charges are not refundable. A 20% restocking fee will be deducted from the refund amount. Returns are processed within 7 to 14 days. Different banks process and post information to accounts in different manners, so it could take a couple of days to a complete billing cycle before any credits appear on your account.
Warranty
How long is your warranty?
Our standard warranty on all batteries/laptop parts is 1 month and 1 year for all other products (unless otherwise stated in item description). The warranty period begins on the date when a product is delivered by the shipping company. Some special products (refurbished, close outs, etc.) may have different warranty terms and conditions. If a product is subject to a special warranty, it will be noted in the item description. Name brand products that carry a manufacturer\'s warranty will be covered by the manufacturer\'s warranty only and will be excluded from our warranty. If you have any question as to whether a product has a manufacturer\'s warranty or not, please contact our customer service department at info@newtech.com.pk. or +9221-5863213 and 14.
What does your warranty cover?
Our warranty covers the cost of parts and labor for our service department to repair or replace any defective item which is presented to our service department during the warranty period. We will pay the cost of freight to return the item to the customer located anywhere within the Pakistan. The warranty will not cover Normal Wear and Tear like scratches and worn out paint; Physical damages like dropping, exposing to liquids, cracks, dents, chips; Damages caused environmental conditions like temperature or humidity (laptop accessories are subject to the same environmental conditions as your laptop); Damages caused by acts of god or war like fires, floods, etc.; Damages caused by unauthorized modification or repair. Our liability is limited to the cost of the item purchased. We cannot be responsible for incidental or consequential damages like loss of time, loss of business, loss of computer data.
What do I do if the product does not work or becomes defective?
If the product is a battery, please read our FAQ concerning batteries. Most battery issues can be resolved by properly conditioning and maintaining your battery.We provide a 1 month warranty on all batteries/laptop parts and a one year warranty on all other products (unless otherwise stated in the item description). Please see the warranty FAQ for warranty details. If you have a problem with your item please contact our customer service department at info@newtech.com.pk. or +9221-5863213 and 14. We will make all attempts to help you solve your problem. If it turns out that a product must be returned, you will be issued a return merchandise authorization (RMA) number. This number is basically a reference number that we use so that when an item is received we know who the item belongs to and what needs to be done with the item. You must then send your defective item to our office Suite # 70 A&B, Sasi Arcade, Block 7, Clifton Karachi and mark the package attention to the RMA number. Note that the item may have originally be shipped from another location. For all warranty service you must pay for the freight to send the item to us and we will pay the freight to return the item to you. Once the item has been received, we will repair or replace the item and return it to you. This process typically takes 1-3 business days.
Security & Privacy
Is your store secure?
All order transactions are performed on a secure web server. Secure web server technology ensures that the server is the proper server and not the server of a malicious web site. It also encrypts all data to prevent a malicious individual from intercepting Credit Card or other sensitive data. In a effort to protect consumers, we screen all orders for credit card fraud. If an order is suspect of fraud we may require additional information or the order may not be accepted. We reserve the right to deny any order which we believe to not be legitimate
Will my personal and contact information be sold or used for marketing?
No. We will not sell or give your information to any other parties. Information submitted will be used solely for the purposes of verifying and processing orders. If you have choose to opt-in to our mailing list during the order process (the default is NO), you may receive marketing email messages directly from us. If any such mailings are sent they will include clear instructions on how to opt out of any future mailings.Our complete Privacy Policy including what information is collected and how it is used is disclosed on our Privacy Policy Page.
Products
Are Your Products New?
Yes; unless otherwise stated in the item description.
Who Makes Your Products?
The majority of our products are manufactured by dedicated aftermarket OEM manufacturers. These are large battery, power supply, and memory manufacturers that manufacturer products for other companies to sell under their own brand names. Many of these companies manufacturer the parts used by the original manufacturers. All parts meet or exceed the specifications of the original manufacturer\'s part and are designed to replace the manufacturer\'s original part.
Why is the part number on the item that I received different?
Part numbers and item numbers are assigned by the original manufactures, the parts manufacturers, the website software, and our internal back end inventory systems. To complicate things further, original manufacturers typically issue many different part numbers for the same item. Our system is specifically designed to provide the correct part for your computer. We verify every order to ensure that the part is correct for the model listed on the order. So even though the part number may be different, the part should be correct.
Is this item available or in stock?
Products are generally available for shipment in 1-3 business days. Availability information posted on the site is not "real time" and occasionally a product may be out of stock or encounter supply problems. When these cases arise, the customer will be notified of any delays and given a best estimate on when the item will be available for shipment. If an item has been sold out or discontinued, the customer will be notified that the order cannot be fulfilled. If your order is time sensitive, please email our customer support at info@newtech.com.pk. or +9221-5863213 and 14 for real time information on when a product can be shipped
AC & Car Adapters
Do Your AC Adapters Come With Power Cords?
All of our AC adapters are shipped with a 6 foot, power cord. Most are 2 prong, however some adapters require a 3 prong cord. We also sell the power cords separate from the AC Adapters. Please look at the Power Cords section under the AC Adapter section for available items and prices.
What do the AC & Car Adapter Specifications mean?
Power adapter output is rated by Voltage, Current (amps), and Power (voltage * current). When matching a replacement AC adapter, the following factors will apply:Voltage: The output tolerance for voltage is + or - 1 volt. This means that the replacement adapter\'s voltage should be within 1 volt of your original. For example, an adapter rated at 19V can be used on computers with input voltage requirements of 18-20V.Current (Amps): This specification is listed as the maximum current that the adapter is capable of producing. This current is not sent to the computer, instead the computer will only take as much as it needs. (ohm\'s law) The current rating of an adapter must be greater than or equal to the rating of the original adapter. In most cases the replacement adapters have a higher rating. This will not cause a problem, it just means that the adapter\'s maximum capacity is greater.Power (watts): Some computers will describe their adapters in terms of power (watts). This specification describes the maximum power that the adapter is capable of producing. The power rating in watts is found by multiplying Volts * Amps. For Example, if your computer had a rating of 19V 2A it would require a maximum of 19V*2A = 38 Watts. The adapter required would need to have a rating of 38W or greater to satisfy your computer\'s power needs. A watt rating is becoming more common with the newer Pentium 4 laptops because these laptops generally require more power than all older computers.
Can the AC adapters be used in countries with 220V power?
All of our AC adapters will accept input voltages of 100V-240V and input frequencies of 50Hz-60Hz. The adapter will automatically detect the input voltage and adjust itself accordingly. If you take your adapter overseas all that you will need will be the plug end adapter to allow the US plug to fit into the local sockets.
Can your car adapters be used in airplanes?
Only models specifically described as Auto/Air Adapters may be used in aircraft. Although most of our adapters may work by using an adapter plug, only those items listed as "auto/air" adapters are designed for use in aircraft. We would not recommend using an adapter not designed for aircraft in flight. Note that many of the newer Pentium 4 laptops require more power than can be supplied by the standard aircraft in seat power system. Maximum seat power is 70-75W and many of these computers require 90-120W, so these model may not have airline adapters available.
Batteries
What\'s the difference between NiCad, NiMh, and Lithium Ion Batteries?
NiCad (Nickel Cadmium) - This was the first widely used battery in portable electronics. This technology was used until the middle of the 1990\'s. The limitations of this technology are its power density (the amount of energy that can be stored in a certain size & weight) is lower than new technologies, it is made from environmentally unfriendly materials, and it suffers from "memory effect". Memory effect is a phenomenon where if a battery is not discharged completely on a regular basis, its useful capacity will be decreased.NiMH (Nickel Metal Hydride) - This technology replaced NiCad batteries in around 1995 because it offered more power from the same size battery (power density), used less harmful materials, and was less prone to the memory effect phenomenon.Li-Ion (Lithium Ion) - This technology emerged around 1997-1998 and replaced NiMH batteries. The advantages over NiMh batteries are that it is about 35-50% lighter and it is immune to memory effect.Li-Pol (Lithium Polymer) - This is basically the same technology as Li-Ion, however the batter cells are constructed out of flat polymer sheets to make flat batteries. This allows batteries to be placed in small places like behind laptop screens. This technology is only used in limited laptop applications, however it is used more widely in PDAs, tablet computers, and cell phones.
If my computer came with a NiMh battery, can I change to a Li-ion?
The different battery chemistries have different electrical properties and need to be charged differently. The charging circuit in the computer must be designed and calibrated to match the chemistry of the battery. So if your computer\'s charging circuit was designed for NiMh, you cannot change to a different battery type.
